SERVPRO of Rochester Employee Photos


Heidi A.

Heidi is a seasoned Office Manager at SERVPRO, having joined the team in July 2021. With her extensive expertise in managing paperwork and administrative tasks, she serves as the primary resource for any inquiries in this domain.

Her professional journey encompasses a diverse array of experiences, including the successful management of a die-casting company and the commendable operation of her own business over a span of 6 years.

Having spent a significant portion of her life residing in the heart of a state park, Heidi is deeply committed to aiding and supporting others. Whether it's addressing queries, coordinating appointments, or facilitating mitigation services, she consistently delivers exceptional support and guidance to all callers.


John C.

John brings over a decade of expertise in disaster restoration to SERVPRO. With a profound understanding of the industry, John excels in leading our restoration projects from initial assessment to the final walk-through, ensuring precision and quality.

John's journey in disaster restoration began back in 2012, driven by his passion for helping communities recover from natural disasters and accidents. As Production Manager, he leads our team with unwavering dedication and extensive knowledge, guaranteeing exceptional results.

Outside of work, John enjoys spending time with his family, wife, and daughter. With John’s wealth of experience and leadership, SERVPRO continues to provide top-tier disaster recovery services, helping communities rebuild and thrive after a disaster.



Meet our dedicated Construction Manager, Nate, a valuable member of our SERVPRO franchise team since October 2022. With a strong foundation built on five years of active duty military service and a continued commitment to the Minnesota Army National Guard, Nate brings unwavering discipline and precision to every project. Armed with skills honed through completion of the Carpentry Program at RCTC, Nate has a keen eye for detail and a passion for craftsmanship. Prior to joining us, Nate gained valuable experience as a trim carpenter, ensuring that his work is not just about construction but about creating spaces that exceed expectations. With Nate at the helm, our construction projects are in the capable hands of a true professional dedicated to excellence and serving our community.



Meet our dedicated Crew Lead, Mark , an integral part of our SERVPRO franchise since December 2022. With a solid year and a half of experience in the industry, Mark brings a wealth of knowledge and expertise to our team. Holding a WRT certificate, he has demonstrated his commitment to excellence in handling water-related challenges. His leadership skills shine through as he guides our crew, ensuring efficient and effective restoration services. Mark is passionate about delivering top-notch results and contributing to the success of our clients' recovery journeys.



Meet our dedicated Crew Lead, Austin Dean, an integral part of our SERVPRO franchise since May 2023. With four years of invaluable experience in the industry, Austin Dean brings a wealth of knowledge and expertise to our team. His commitment to excellence is underscored by his completion of water and trauma certificates, showcasing his dedication to staying at the forefront of industry best practices. As a seasoned professional, Austin Dean plays a key role in leading our crew, ensuring that we deliver top-notch restoration services with precision and care. His passion for the job and extensive skill set make him an invaluable asset in our mission to restore homes and businesses to their preloss conditions.

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