Why Choose SERVPRO of Rochester?

6/24/2021 (Permalink)

Why Choose SERVPRO of Rochester over our competitors?

• proven franchise system
• corporate agreements
• work with insurance companies
• training and continuing education
• IICRC certification
• in-depth background check 
• try to do our best each and every job
• communication with customer and adjuster
• paperwork 

1. Proven franchise system: Each franchise is individually owned. The franchisees enter into a rigorous training prior to ownership where we learn about the industry and SERVPRO way. There system is set-up to help each franchisee.
2. Corporate SERVPRO has agreements with insurance companies that gives the customer a discount for using the SERVPRO franchise. Each insurance company is different and that is not something that individual SERVPRO franchises has any control over. 
3. SERVPRO of Rochester works with the various insurance companies. We directly contact, are in communication with and bill the insurance company directly. 
4. Each employee no matter their rank or position MUST participate in continuing education classes. SERVPRO has a multitude of training classes online for education or continuing education. Employees also annually attend classes at convention.
5. Similiar to continuing education, IICRC certification is a must, it is required. IICRC water certification must be obtained by each employee no matter their role or rank in our franchise. 
6. Background checks: It is imparative to our customers and required by certain insurance companies that ALL employees have a clear background check. 
7. SERVPRO of Rochester tries to do best on each and every job. 
8. Communication is key! We feel that clear communication is essential on each job. SERVPRO of Rochester communicates with the customer and adjuster. Many times the owner is meeting with customer and adjuster at the same time.
9. Paperwork: There is paperwork that needs to be completed at the beginning and completion of each job. There are forms to sign and documents to read. At the end of the job, customers have more forms to sign and hopefully earn a 10 out of 10 on the Certificate of Satisfaction.

SERVPRO of Rochester would like your business. Please call us when you find yourself in a time of need from fire, water, toliet overflow, mold, or trauma clean-up. 365 days a year. Even holidays. 24 hours a day.